![]() To check if the issue is caused within the Operating System, test to see if the same issue occurs in Safe Mode.If the issue does not occur using an external keyboard, the issue may lie with the internal keyboard.If the issue continues to occur when using an external keyboard, the issue may lie with either the Operating System or the Motherboard.Attach an external USB keyboard, if available, and test the suspect keys.Check if the same happens when using an external keyboard.If the issue does not occur after removing all devices, attach one device at a time to find out which device is causing the issue.Remove the computer from the dock, if Docked.In some instances, this issue can be caused by devices that are connected to the computer.For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page. Let us take the effort out of maintaining your Dell Computer or Tablet. Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you.For information about how to download the BIOS, see the Dell Knowledge Base article Dell BIOS Updates. Ensure that the BIOS for your computer is up to date.See the Microsoft Knowledge Base article Manage the input and display language settings in Windows, for information about ensuring that the keyboard language setting in Windows is correct.See the Dell Knowledge Base article How to Obtain Manuals and Documentation for your Dell Product, for more information about where the Number Lock Key is. Press the Number Lock Key to switch the numeric keypad on and off. When the Number Lock Key is active, numbers appear instead of letters when pressed. Some laptops simulate a numeric keypad by using dual-purpose keys.When it is off, no numbers appear when the keys are pressed. For laptops that have a numeric keypad on the right side, it is normally turned on.Please share a picture of the labels on the Base covers external surface. On most Dell laptops the keyboard settings can be changed to use a different key language layout, and a plastic overlay mask can be used with different key labels. Press the Number Lock Key to switch the numeric keypad on and off. Open 'Edit language and keyboard options' to reveal the Microsoft Windows language options. When it is off, no numbers appear when pressed. The numeric keypad on a desktop keyboard is normally turned on. Keyboard Layout Why on the Switzerland website, I can not customize the keyboard layout on dell XPS 15 I want to take on with USA layout but by default is set on the swiss type, and there is not a way to modify that.If you do not find the keyboard you want, maybe you need to add a new language pack to get the other keyboard options. Select ⑤, and then select the keyboard you want to add from the list ⑥.In Preferred languages, select the language that you want to add a new keyboard ③, and then select ④.If you would like each app to utilize a different keyboard, you can select the box to ④.Note: The list may display keyboards Windows only provides. In Override for default input method, select the keyboard you want from the drop-down list ③.Only when Windows may not provide the keyboard you want, please contact the keyboard language manufacturer. ![]() Click ⑤, and then select the keyboard you want to add from the list ⑥.In Preferred languages, Select the icon ③ next to the language you want to add a new keyboard, and then select ④.Type and search in the Windows search bar ①, and then click ②.Please go to the corresponding instruction based on the current Windows operating system on your computer: ![]()
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